Support Plans

Our SMART Plans are separated into tiers that attend to the unique needs of our clients. Whether you’re a small business or a larger organisation that is counting on more collaboration and expertise, we aim to give you the maximum benefit at a reasonable price. If you’d like to learn more about our offerings below, simply get in touch with us and we’ll help you select the best plan for your IT needs.
Managed
User Support

SMART

Support Essentials

SMART

Support Advanced

SMART

Support Premier

SMART

Support Enterprise

Best for Customers who need foundational support for establishing their businesses or for front line workers Customers who need elevated, cloud-focused support for growing their businesses Customers who need complete, end-to-end managed support for growing their businesses and gaining a competitive advantage through innovative Cloud technology Customers who have in-house IT expertise and require a collaborative managed support arrangement for growing their businesses and gaining a competitive advantage through innovative Cloud technology
Support coverage Directly to end users Directly to end users Directly to end users Directly to end users, or co-managed (working collaboratively with your internal IT team)
Complementary Plans SMART Security Essentials SMART Security Advanced SMART Security Premier SMART Security Enterprise
Plan designed for Office 365 E1
Microsoft 365 Apps
Microsoft 365 Apps for Enterprise
Microsoft 365 Business Basic
Office 365 E3
Microsoft 365 E3
Microsoft 365 Business Standard
Office 365 E5
Microsoft 365 Business Premium
Office 365 E5
Microsoft 365 Business Premium
User and Desktop Support
Technical Account Management
24x7 Real-Time Monitoring with Proactive Response
Windows, Mac and Common Applications Patch Management
Asset Lifecycle Management
Cloud-based Advanced Antivirus/Antimalware Software
Knowledge base access
Line of Business Application Support
Onsite Support
Software Licence Compliance Management
24/7 Support Coverage
Quarterly Cloud and IT Strategy Meetings
Select Select Select Select